D15F40r._5001C1XtYtu:ref ]
EU
EMEA Consumer -
[email protected] <
[email protected]>
Tue 28/07/2020 22:53
To:
good day and thank you for bringing this matter to our attention.
We would like to inform you that Western Union does not offer an escrow service or any type of “purchase protection” policy. We do not hold funds until the merchandise or service is received nor inspected. Western Union's business is to transfer funds from a sender to a receiver. We caution our customers against sending money to people they do not know.
If you send a Money Transfer to pay for purchases of products or services, Western Union is under no obligation to replace the funds lost if the product or service is not provided. Kindly be advised that our services are a great way to send money quickly and conveniently, but it’s not intended for use when doing business with a stranger.
If you believe that you are a victim of fraud, we strongly recommend that you seek law enforcement assistance to pursue a criminal investigation. We are not authorized by the law to pursue someone nor to conduct criminal investigations, but as a matter of practice Western Union works closely with law enforcement agencies when official investigations are underway.
We truly appreciate your patience and understanding.
Should you need further clarifications or for more inquiries, please contact us again.